Customer Happiness Specialist - Remote in Mountain Time Zone

Remote · Birmingham, Alabama, United States · Customer Happiness · Mountain Time Zone


TheraNest is looking for a Customer Happiness Specialist to join our Customer Happiness team to cover 8am - 5pm US Mountain Time.

Our customer happiness team is one of the main reasons for our success and we want to be role models for our customers. You’ll love this role if you truly enjoy helping others. We’re looking for someone who loves solving problems and creating long term customer relationships. This is a great opportunity if you care deeply, genuinely and passionately about customer support and about the role it plays in making a customer-focused team successful.

We are a fast-growing software development company founded in Birmingham, AL. We provide the tools, technology, and support that mental health professionals need to efficiently run their practice, so they may invest more of their time caring for their patients. We believe that customer support and happiness is more than just answering questions. We directly impact business goals through providing feedback to our product team and driving customer success.

Responsibilities and goals you’ll own:


Who will love this job:


We’re serious about team member well-being and lifelong learning - we offer:

We work in a fast-paced and continuously evolving business. We understand that change and disruptive progress don’t just happen without amazing people working together every day.

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